Live Chat

While the internet has made it easier for businesses to reach more customers, it also presents some unique challenges.  Chief among these is the difficulty in connecting with web visitors and creating the type of rapport you can build in person.  SEO Company has developed a powerful solution that allows you to bring your site visitors the same level of attention and service that they’d experience if they were to walk through your doors.  Not only does this speak volumes about your company’s commitment to excellence, it also provides reassurance to potential customers that they are dealing with a genuine, reliable company.

The benefits of Live Chat extend beyond customer service.  It is also a powerful marketing tool that can be used in a variety of ways to help you understand your market:

Monitor Traffic in Real Time:  With Live chat, you’ll be able to see who is on your site, which pages they’re looking at, and how they found you.  You can offer assistance, or allow them to request assistance when needed. 

Chat with Clients:  Live Chat gives you the power to interact directly with your visitors, demonstrating that you are a genuine company that is ready to help them.  This also gives you an excellent sales advantage, allowing you to close the deal in a way that used to be impossible over the internet.  You can even chat with visitors in their own language, using Live Chat’s instant in-line translating feature.

Adjust your site proactively:  By monitoring visitors to your site, you can see how they interact with different pages, and identify any areas of strength or weakness.  This gives you invaluable insight into how your site can improve to be even more effective in marketing your company and providing value to your visitors, which in turn can boost conversions.  You can also identify and correct any errors, such as 404 errors, to ensure your

Boost conversions automatically:  As you develop a thorough understanding of how people use your site, you’ll be able to identify key indicators that show when a visitor is most likely to convert into a customer.  By setting up rules based on these indicators, you can initiate invite requests automatically, maximizing your conversion rate even when you’re not actively monitoring the site.

Reduce click fraud: One of the banes of any business that uses PPC marketing is click fraud.  With Live Chat’s monitoring tools, not only can you identify potential click fraud, you can also send a message, which can be quite effective in deterring repeat activity.